Whilst we have secured large volumes of our summer stock, COVID is still impacting the countries where garments are manufactured. Currently, there is no impact on our supply chain but we do not know what is around the corner concerning COVID disruptions so we would advise you and your parents to order as early as possible.
The cut off date for parent orders to be placed in time for September delivery will be before the end of July. We encourage parents to order as early as possible to allow time for returns should there be any problems with sizing.
Contacting School Trends
Due to COVID restrictions in January, we decided to turn off our Customer Service phone lines to allow for our team to work from home. This appears to have worked successfully and we are providing an efficient service for both schools and parents.
We continue to work with fewer office staff and for that reason will continue with the email only support. We believe that we can provide a much more efficient and higher quality service when using an email first approach.
Order turnaround is currently between 21 and 28 days as we're still operating with a slightly reduced workforce. However, in the next couple of weeks, we have plans to bring back as many staff as distancing restrictions allow so turnaround should only decrease.